Massage Envy is by far the largest chain of massage franchises in the country, and its billion dollar business is well known in pretty much any city throughout the United States… but a damning
From the BuzzFeed News piece, which talked to dozens of women and found the lawsuits of dozens more concerning their unwanted experiences at Massage Envy spas (below):
More from the piece (below):
“Massage Envy told BuzzFeed News that it would not be ‘appropriate to respond point-by-point’ to questions ‘because of pending litigation’ and the confidential documents involved. But overall, Melanie Hansen, general counsel of Massage Envy Franchising, said the company has worked hard to create the industry’s ‘most stringent, rigorous policies’ for hiring, screening, and training therapists. ‘We hold franchise owners accountable to our policies and, when we say nothing is more important to us than treating clients with respect and giving them a safe, professional experience, we mean it,’ she said in an email to BuzzFeed News. But a review by BuzzFeed News found the company’s policies on reporting improper conduct do more to protect the company brand than to ensure customer complaints are handled appropriately. Customers have been violated in shocking ways, then seen their reports brushed aside, while offending therapists have been allowed to keep their professional standing with no consequences.”
Yeah, this is a really, really, REALLY bad look for Massage Envy — and could spell serious doom for the company.
Read the full investigative report HERE.
[Image via Massage Envy.]